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The Gables

Multi Activity Holiday Centre

Terms & Conditions

Please carefully refer to these terms and conditions, as they are part of our contract with the service user. These are no nonsense conditions forming what your obligations to ourselves and what you expect from us.

1.

CONTRACT, Your contract to us is in place between Choice Care Services and yourselves. When a booking form is filled in and deposit paid, confirmation is sent. This indicates that the contract is in place.

2.

PROVISIONAL BOOKING. A provisional booking will be held for fourteen days from the time of booking if a completed booking form and the correct deposit are not received by the end of this time period the booking will be cancelled.

3.

PRICES, The prices are set at time of going to press (these are a guide price, should clients have extra needs, e.g One to One personal care then a supplement will be charged accordingly) should anything change due to unforeseen circumstances then we hold the right to vary the price, but if the booking form is in place and deposit paid we have no right to change the price of your holiday.

4.

WHAT IS INCLUDED, Our holiday includes return travel of up to 400 miles round trip, full board accommodation in a single room, all organised activities to include entrance of up to 4 attractions per week of stay and staff care and support. What is not included is souvenirs, drinks from the bar and snacks whilst out. We do operate a guest bank system for guests to keep their money in our safe. One to one personnel care and one to one escort services are not included in the price, these are charged as extra packages at very reasonable rates. There is no charge for any of the activities or visits undertaken during the holiday.

5.

PAYMENT, The initial payment at time of booking is 50% of the total cost of the holiday; the balance must be paid at least 4 weeks before the start of the holiday. If you have to cancel the holiday then you are liable for the costs set out below.

Over 4 weeks = 25% of the cost of the holiday
2 – 4 weeks = 50% of the cost of the holiday
1 – 14 days = 75% of the cost of the holiday
Start date = 100% of the cost of the holiday

6.

CANCELLATION OF THE HOLIDAY, If you wish to cancel the holiday after confirmation has been sent then you must do so in writing to Choice Care Services The cancellation will be effective when we receive the letter and the charge will be levied by the above charges. We reserve the right to cancel your holiday due to uncontrollable reasons. We will either try to offer you an alternative holiday or refund you 100% of your holiday cost.

7.

INSURANCE, Our charges do not include holiday insurance. We encourage you to seek holiday insurance cover. We are covered for third party insurance to 10,000,000.

8.

COMPLAINTS, If any guest has a complaint whilst on holiday please tell a senior member of staff immediately who will be happy to help and solve any problems. If you still feel unhappy then please complete a complaint form and return it to a senior member of staff or within 14 days to the office address. If the complaint involves issues under the Registration of Homes act then a copy will be forwarded to The Commission for Social Care Inspection. Any complaint will be investigated and a full report sent back within 14 days of receiving the letter.

9.

BEDROOMS All bedrooms are for single occupancy.

10.

ARRIVAL & DEPARTURE, This is normally negotiated between yourselves and our transport co-ordinator. But normally you will be collected at around 11am and depart the facility for home around 10:30am.

11.

STAFF RATIOS & CARE PACKAGES, We will take positive steps to insure a minimum staff ratio of 1 – 4 during the day and 1 – 6 at night. There is always Senior Management back up on site 24hrs a day when guests are on site. For guests requiring greater staff care either because of high dependency and challenging behaviors a care package would be drawn between the service user and Choice Care Services.

12.

REPORTS, All guests leave with copies of any paperwork such as medication cards etc. If you wish to have a full in depth report to use for reviews etc. on the guests stay then please ask, charges for this will be £25.

13.

PERSONAL SICKNESS OR INJURY, In the unlikely event of an injury or sickness we will take the appropriate action we deem necessary and keep key personnel informed at all times. It must be re-iterated that guests should have appropriate insurance to cover loss or accident whilst on holiday.

Finally in these terms and conditions the words “you” and “your” refer the to personthat made the booking or the guest as appropriate.